RETURNS POLICY

We have a 14 day return policy, unfortunately if it is past 14 days since your receipt of purchase we cannot offer you a refund or exchange.

In order to be eligible for a refund please get in touch here hello@mother-rose.co.uk with the reason for the return and we will give you further instructions.

Any returned items must be shipped at the buyers expense. For your protection we recommend that any goods returned to us can be tracked and insured for their full value. In case of dispute please obtain proof of delivery, Mother Rose does not accept responsibility for items lost in transit.

The goods must be returned in their original condition, in the original packaging with the tags and labels attached. Once your return is received and inspected, we will send you an email to notify you we have received your returned item and whether it has been approved or not. Any items returned damaged will not be accepted and returned to sender if they do not meet the requirements.

If you are approved then your refund will be processed to the original payment method within 10 days.

Sale items are not eligible for returns

INTERNATIONAL RETURNS

We offer a 14 day return or exchange policy for international customers. Any charges for returning goods back to MOTHER ROSE are at the customer’s expense.

Once your return has been processed, we will issue a refund within 14 days of receipt of your item, Please note it may take several days before the money shows in your account - the processing time for refunds depends solely on the bank’s policies, we have no control over the speed of receipt.

Please note - the customer takes full liability for any parcels returned to us due to unpaid customs charges. Original shipping charges, return shipment costs, custom charges and handling feels will all be deductible from any refund due.

EXCHANGE POLICY

Please note, unfortunately, at present we are unable to offer exchanges. If you wish to exchange an item please return for a full refund and place a new order. You have 14 days from the delivery date to return any items, in the original condition, original packaging with swing tags and labels attached.

CUSTOMER SERVICE

For any enquiries into any of our items please get touch here hello@mother-rose.co.uk